Our shipping team is working hard to get your order to you. If you have any questions about our shipping or local delivery please <a href="https://uvapeshop.com/pages/contact-us" target="_blank">contact us here</a>&#xA0;and we&apos;ll be glad to assist you. In the mean time, please see the answers below to commonly asked questions.&#xA0;Local DeliverySelect local delivery in checkout, and receive SAME DAY delivery on orders placed before 10am AST, Monday to Friday. Orders placed after 10am on Friday&apos;s will be delivered the following Monday. You&apos;ll also get bumped to the front of the line in our warehouse. Cost is $15 flat rate, no matter the order size.&#xA0;Ship to Store for HRM ResidentsEligible customers may now select &apos;Ship to Store&apos; during the checkout process. The cost is $5.As with our regular shipments, we make every effort to ensure speedy preparation and shipment of your order, and generally Ship to Store orders will be delivered to the store within&#xA0;1 - 2 business days.Orders placed Friday through Sunday will typically ship the following Tuesday.Orders will arrive at the designated store and be marked for pickup in a sealed package. The original purchaser will need to pick&#xA0;up the order&#xA0;and will be required to show the matching ID used to place the order.Orders that are shipped to store CANNOT be returned or opened in store. UVAPE retails stores have no direct affiliation with the online store, all inquiries must be directed to&#xA0;<a href="mailto:support@uvapeshop.com" data-sk="tooltip_parent" data-stringify-link="mailto:support@uvapeshop.com" data-mce-fragment="1" target="_blank">support@uvapeshop.com</a>.&#xA0;Shipping Policy by Province<a href="https://uvapeshop.com/pages/prince-edward-island-shipping-details" data-mce-fragment="1" target="_blank">Prince Edward Island </a><a href="https://uvapeshop.com/pages/new-brunswick-shipping-details" data-mce-fragment="1" target="_blank">New Brunswick </a><a href="https://uvapeshop.com/pages/quebec-shipping-details" data-mce-fragment="1" target="_blank">Quebec</a> <a href="https://uvapeshop.com/pages/ontario-shipping-details" data-mce-fragment="1" target="_blank">Ontario</a> <a href="https://uvapeshop.com/pages/manitoba-shipping-details" data-mce-fragment="1" target="_blank">Manitoba </a><a href="https://uvapeshop.com/pages/alberta-shipping-details" data-mce-fragment="1" target="_blank">Alberta</a>&#xA0;<h4 id="all-orders-are-subject-to-age-verification">ALL ORDERS ARE SUBJECT TO AGE VERIFICATION&#xA0;</h4><a href="https://uvapeshop.com/pages/age-verification" target="_blank">Click here to learn more</a> about how we verify your age.<h6 id> </h6><h6 data-mce-fragment="1" id="-1">&#xA0;</h6><h4 data-mce-fragment="1" id="when-will-i-receive-my-order">When will I receive my order?</h4>All orders are shipped via Canada Post with tracking. Standard and Free shipping typically takes 1-5 business days for orders shipping to destinations in Eastern Canada, and 5-10 business days for the rest of Canada.Choose Canada Post XpressPost at checkout, which offers a guaranteed 2 business day tracked delivery to anywhere in Canada, should you wish to receive your order sooner.<a href="https://www.canadapost.ca/business/tools/ds/default.aspx?LOCALE=en&amp;ecid=murl08002548" title="Canada Post Delivery Times" data-mce-fragment="1">Click here for more information about Canada Post delivery times.</a>&#xA0;&#xA0;<h4 data-mce-fragment="1" id="when-will-my-mail-out-order-ship">When will my mail out order ship?</h4>We make every effort to ensure speedy preparation and shipment of your order, and generally we ship all orders&#xA0;24-48 hours. Orders placed Friday through Sunday will ship the following Tuesday.&#xA0;<h4 data-mce-fragment="1" id="what-is-the-cost-of-shipping">What is the cost of shipping?</h4>To find out the exact shipping price, simply add your items to the cart and proceed to checkout. Once you fill in your shipping details you will be presented with the available shipping options and their prices.We ship anywhere in Canada. Free Standard shipping for orders over $75!&#xA0;<h4 data-mce-fragment="1" id="what-if-something-happens-to-my-package">What if something happens to my package?</h4>We offer affordable package protection from Route. You can purchase this optional coverage when you&apos;re checking out online. Route covers the entire cost of your order, whether you want a refund or a replacement order sent out.To learn more about Route, please head to our Help Centre <a href="https://uvapeshop-phlmsntrabb.gorgias.help/en-US/package-protection-by-route-922586" rel="noopener noreferrer" target="_blank">here</a>.

Shipping Policy

What is Route Package Protection? Route&apos;s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we&#x2019;ve partnered with Route to offer added assurance that you&#x2019;re supported, no matter what. &#xA0;Package Protection can be added during checkout.You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you&#x2019;re tracking via the Route App or online Route&#x2019;s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven&#x2019;t downloaded the app yet?&#xA0;<a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;">Download here</a>Purchased Route&apos;s Package Protection and looking to file a shipping issue online?&#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">File here</a>Where is My Order? Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download &#xA0;Route&#x2019;s mobile app for&#xA0;<a href="https://apps.apple.com/us/app/route-package-order-tracker/id1449803898" style=" text-decoration: none;">iOS</a> or&#xA0;<a href="https://play.google.com/store/apps/details?id=com.route.app" style=" text-decoration: none;">Android</a> to visually track your package and receive real-time notifications on its estimated delivery.How Does Route Work? If your Route-protected order ends up lost, damaged, or stolen, Route&#x2019;s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. &#xA0;Need to file a claim? &#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">File here</a>How Does Route Process Refunds or Reorders? Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. &#xA0;In both cases, the Route Premium cost will not be refunded.&#xA0;Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.When Should I File a Claim? Marked As Delivered&#xA0;(Stolen)<ul><li>Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.&#xA0;</li></ul>Stuck In Transit&#xA0;(Lost)<ul><li>For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.</li><li>For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.</li></ul>Damaged<ul><li>Claims for damaged items&#xA0;require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.</li></ul>All of Route&#x2019;s policies are listed&#xA0;<a href="https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies" rel="undefined" style=" text-decoration: none;" target="_self">here</a>What if My Order Never Arrives or is Stolen? Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout.&#xA0;If your order has not arrived, please file a claim with Route <a href="https://claims.route.com/" style=" text-decoration: none;">here</a>.&#xA0;What if My Order Arrives Damaged? Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.&#xA0;If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.&#xA0;You can file a claim with Route&#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">here</a>.If your order has defects or you suspect it was damaged during manufacturing, please reach out to us&#xA0;and we will be happy to work with you to remedy the situation.How Do I File a Claim for my Lost, Damaged, or Stolen Order? If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.&#xA0;You can also file a shipping issue on Route&#x2019;s app or via&#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;">the web here</a>. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.Haven&#x2019;t downloaded the app yet?&#xA0;<a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;">&#xA0;Download here</a>What are Route&#x2019;s Terms and Conditions? Route&#x2019;s terms and conditions are listed here:&#xA0;<a href="https://route.com/terms-and-conditions/" style=" text-decoration: none;">https://route.com/terms-and-conditions/</a>Is Route a Licensed Insurance Company?While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route&apos;s Protect product legal and compliant for brands to offer as shipping insurance to their customers.

Package Protection by Route

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